Although we work hard to deliver our kits complete and without any problem, it can happen that you experience missing or damaged part in your kit. Should this happen, please contact us for replacement at the email address below. We will also help if you damaged or lost a part during assembly.
1) If there is a part or sprue missing in your kit, please send us the kit name and number and information where the kit has been purchased, we will also ask for a photo of the damaged or missing part to check the nature of the problem in general. These parts or sprue will be supplied free of charge, but a small postage cost may be required depending on your location and replacement size
2) If you have lost or damaged a part during assembly, we can also help and send you replacement parts, but in this case we will charge production cost of the sprue and postage cost
For any replacement request please use this email address only:
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